About Scanems AB
The company is based in Östersund. The company's postal address is:
Övre Frejagatan 25
831 37 Östersund
Scanems AB markets Blue Can's drinking water in Europe under the brand name Blue Can Europe.
If you wish to get in touch with us, send an email to [email protected] with your case and your contact information and we will get back to you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to [email protected]
Our normal delivery times are 2-5 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: [email protected]
All prices in the store are stated in SEK (or EUR in our english version) and all prices include VAT. Blue Can drinking water (food) 12% VAT. Shipping (of food) 12% VAT.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us [email protected] In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the withdrawal notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Items that have obviously been damaged by you.
For more on the statutory right of withdrawal, see here.
Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or non-delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More